HOW IT WORKS (F&Q's)

Spysquad HQ Frequently Asked Questions Header Image

WHAT IS SPYSQUAD HQ?
Spysquad HQ is a community interest company that create and produce interactive, educational products and services, via the exciting angle of  a secret agent training academy. We offer children birthday parties, and deliver live events, workshops to schools and clubs . We also have monthly subscriptions service. All of our products and services enhance critical thinking, problem solving skills and use a multi-media approach to facilitate personal development and learning in a fun and creative way. Our mission is to help make a difference by inspiring and empowering future generations one spy mission at a time.

WHAT IS THE RECOMMENDED AGE FOR SPYSQUAD?
Spysquad is designed for ages 8 or 9 and over but maybe suitable for children ages 7 with help from an adult. It is also absolutely fine for whole family to enjoy together.

HOW DO THE SPY SUBSCRIPTIONS WORK?
We offer a spy training and a spy mission story subscription. Simply choose the subscription you want, be that monthly or quarterly, digital or physical and we will arrange the monthly delivery right to you.

HOW MUCH IS POSTAGE?
Postage varies from product to product please check individual items for that products postage cost.

HOW LONG DOES THE SPY MISSION STORY SUBSCRIPTION LAST?
Our story line is for a full year but broken down into seasons just like a TV series. The story plot unravels each month with each season lasting four months.

WHAT HAPPENS IF WE JOIN LATER, CAN WE CATCH UP?
Everyone starts with box 1 and the story unfolds from there.

WHEN WILL I BE BILLED?
For our month to month subscription, billing is on the 15th of every month. If you have opted for one of our pre-pay packages then your payment is due in full at time of purchase.

WHEN WILL I RECEIVE MY FIRST BOX?
We post our boxes between the 20-25 of the month and have distribution from the Cornwall in the UK for all European Recruits. For our USA & Canadian Recruits, shipping is from our American Headquarters in Miami. All packages aim to be in your dead-drop box by the first of the month.

WHAT IF MY CHILD(REN) NEED HELP SOLVING CLUES?
At times children will need help solving clues, especially our younger agents, and this is where you come in. We also have a hints, and tips page on Facebook that you can join here https://www.facebook.com/groups/227466257701414/?ref=bookmarks

IIS EVERYTHING REQUIRED TO SOLVE THE SPY MISSION STORY IN THE BOX?
When purchasing one of our spy mission story subscriptions, each box contains all the clues and evidence for that mission or task, but the mystery is ongoing over the duration of the season.

CAN I CANCEL MY SUBSCRIPTION?
Of course you can at any time.

CAN I PAUSE MY SUBSCRIPTION?
Yes you are able to pause your subscription and if you start again you can pick up where you left off. Just make sure to notify us here at HQ that you are a returning recruit and we will take care of the rest.